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Your Expert Feedback

Thank you for helping us nourish healthy, happy puppies!

It has been 12 months since our partnership, you’d love to get your feedback on how our products have been performing.

This survey will take 5-10 minutes and we really appreciate your feedback to maximise the benefit of the Black Hawk and Guide Dogs.

Please complete this review survey before Wednesday 23 July 2025.

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1. Puppy Growth & Development

On a scale of 1 to 5, how would you rate the overall growth and development of puppies since you started feeding Black Hawk?

1

2

3

4

5

Please share any consistent trends you have noticed on weight gain / loss, muscle tone, or energy levels that reflect healthy development or concerns.

2. Skin, Coat & Allergy Support

On a scale of 1 to 5, how would you rate the condition of the puppies’ skin and coat on Black Hawk?

1

2

3

4

5

NB. 1 = Poor Condition. 5 = Excellent Shine & Health

Please share any observations of fewer signs of skin issues such as itching, redness, or flakiness.

3. Dental Health

Based on your observations, how would you rate the dental health of puppies on Black Hawk?

1

2

3

4

5

NB. 1 = Frequent Issues. 5 = Clean Teeth & Fresh Breath

Please share any issues with oral hygiene / smelly breath you have noticed.

4. Digestive Health & Palatability

How would you rate the palatability of Black Hawk for puppies?

1

2

3

4

5

NB. 1 = Often Rejected. 5 = Eagerly Eaten

How would you rate the overall 'rear end performance' / stool quality of Black Hawk for puppies? Please refer to the Waltham™ system.

Grade 1Grade 1.5Grade 2Grade 3Grade 3.5Grade 4Grade 4.5Grade 5

Waltham Scoring System

Please share details of any changes in read end performance you have noticed since you started feeding Black Hawk.

5. Mental Wellness

Please comment on the level of relaxation vs anxiety of the puppies when they have opportunity for enrichment (ie. during training)?

Please comment on the level of relaxation vs anxiety of the puppies when they are off duty (or not training)?

How would you rate the eagerness when they see food?

1

2

3

4

5

NB. 1 = Disengaged. 5 = Excited

6. Overall Puppy Wellness

On a scale of 1 to 5, how would you rate the overall wellbeing of puppies on Black Hawk (including energy, coat shine, digestibility, and alertness)?

1

2

3

4

5

Please share any standout success stories or transformations you have.

7. Professional Confidence

How confident are you in recommending Black Hawk to new puppy owners?

1

2

3

4

5

NB. 1 = Hesitant. 5 = Highly Confident

What makes you hesitant to recommend Black Hawk?

What do you believe makes Black Hawk a reliable choice for puppy nutrition?

8. Dam

Dams when they are Pregnant & Nursing

On a scale of 1 to 5, how would you rate their overall condition while they are pregnant and/or nursing?

1

2

3

4

5

Are dams being fed Black Hawk Large Breed Chicken & Rice puppy food when they are pregnant or nursing?

YesNo

Please let us know what they are being fed instead.

Female Dogs Between Litters

On a scale of 1 to 5, how would you rate their overall condition between litters?

1

2

3

4

5

Are they currently being fed Black Hawk Large Breed Chicken & Rice adult dog food?

YesNo

Please let us know what they are being fed instead.

Do you have any other feedback for Black Hawk as the food choice for adult female dogs?

9. Puppy Development Advisors

Are you a Puppy Development Advisor?

YesNo

How well does Black Hawk kibble motivate the puppies during training sessions?

1

2

3

4

5

NB. 1 = Not At All. 5 = Extremely Eager & Motivated

How would you rate their eagerness when they see Black Hawk food for meal times?

1

2

3

4

5

NB. 1 = Not At All. 5 = Extremely Eager

Do you use other Black Hawk products for training & rewards?

YesNo

Please specify which other Black Hawk products you use for training.

10. Support & Resources

How would you rate the usefulness of Black Hawk’s educational materials and support tools?

12345N/A - Haven't UsedNB. 1 = Not Helpful. 5 = Extremely Helpful

Which Black Hawk support & training materials have you received or used?

Please let us know if there's anything we could improve or add to better support your work.

11. Final Details

First Name

Last Name

Role at Guide Dogs

Other Role (please specify)

Work Location / Site

Yes please submit my survey. I understand that my feedback will remain confidential and be used to improve the Guide Dogs and Black Hawk partnership.

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Guide Dogs Survey

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